ALL YOU WANTED TO KNOW AND MORE

 

WHAT IS YOUR RETURN POLICY?

All returns must be made within 14 days of delivery and only in "as-new" condition. Please note that separately or additionally purchased batteries cannot be returned. The customer is responsible for all shipping costs including incidental shipping damage caused by improper packing. There is a 10% restocking fee applied as well. For help packing the TravelScoot, give us a call at 800-342-2214. Please be sure to make sure that the TravelScoot is right for you by reviewing the safety portion of our warranty page or the safety section of this FAQ page.

ARE THE BATTERIES AIRLINE APPROVED?

The 151 and 252 Wh lithium-ion batteries are both air-travel approved. The 420 Wh battery is for ground travel only as it exceeds the FAA limit of 300 Wh. For more information on each of our batteris, check out our batteries page.

WILL MEDICARE COVER IT?

The short answer? Maybe. The TravelScoot is classified as an electric convenience vehicle (ECV). Medicare is very strict and generally will not pay for anything that increases your mobility outside of the home. Your physician may write a prescription for one, but the insurance companies don't see travel as a medical necessity. As a general rule, Medicare will only approve reimbursement of a mobility scooter (non-travel type) if the individual is unable to operate a manual wheelchair and the scooter is medically required to sustain the individual's daily living within the 4 walls of their home. A person who can stand and walk short distances generally may not be approved by Medicare for any type of three-wheeled mobility scooters. In some cases, Medicare has helped individuals pay for three-wheeled scooters as an exception. Most customers will have to be declined to begin the appeal process to get the scooter approved as an exception. This should be discussed with Medicare directly. It should be noted that if your doctor has given you an RX for a travel scooter, then you may be able to work with your secondary insurance company to provide you with a reimbursement. You should also ask your physician to indicate that you need a lightweight device because of your limited ability to lift things.  You may ask your physician if there is a weight limit for you to lift as this may help the insurance company with their decision to approve reimbursement.

Please note that we are unable to process any insurance forms, claims, or prescriptions. Click here to learn about Medicare guidelines.

SAFETY?

BALANCE:

The TravelScoot was designed for individuals who can walk unaided but experience walking and/or standing fatigue or discomfort. As a three-wheeled device, it is expected that riders are able to sit upright and maneuver around corners at safe speeds. Acceleration into corners, turning at high speeds, or turning on steep inclines may cause the TravelScoot to tip over. If this occurs, riders should be able to put their feet down to steady the scooter. If you are unable to do any of the actions above safely, the TravelScoot may not be right for you.

BRAKES:

The TravelScoot is equipped with one or two hand brakes and does not have automatic safety brakes. Customers should possess a moderate level of hand strength to use the brakes.

INCLINES:

The TravelScoot handles inclines better than any mobility scooter in its class. It is necessary that when approaching an incline that the rider leans forward initially as to avoid tipping backwards.

HOW LONG DOES THE BATTERY LAST?

That depends on your weight, where you travel, and your math skills. To simplify things a little, we take the average mileage for a 200 lb. individual on flat-paved surface going full throttle. The 151 wh battery will go up to 7 miles per charge, the 252 wh battery will go 14 miles, and the 420 Wh battery will go up to 18 miles per charge. If you weigh less than 200 lbs., the battery will go farther; if you weigh more, it will go less. It helps to pay attention to the battery indicator lights on the throttle. Each light represents roughly 1/3 of the battery's total charge. Once on red, you have 1/3 of the battery left so we recommend keeping track of how long it takes for one of your lights to go out and then plan accordingly. Click here for more on our batteries.

DO YOU OFFER DISCOUNTS?

We offer a $100 discount for all U.S. veterans with proof of service. Click here to learn more.

DO YOU WORK WITH THE VA?

Yes! However, each VA is independently operated so your experience will vary greatly depending on your state and which facility you work with. Each facility is also unique as to the approval process. Not all VAs are educated in the approval process for lightweight mobility scooters. Although we are an approved vendor of the VA, we are not a contracted supplier. Click here to find a VA location near you.

DO YOU PROVIDE RENTALS?

We do not provide mobility scooter rentals at this time.

DO YOU OFFER PAYMENT PLANS?

We do! At checkout, select the "Pay Later" option and follow the prompts. Click here to learn more about PayPal Monthly.

DO YOU SELL USED?

At this time, we only sell new TravelScoot mobility scooters. However, if you would like to buy or sell a TravelScoot, we highly recommend that you reach out to the TravelScoot community Facebook page. If you are looking to buy or sell a used TravelScoot, our Used page may be helpful to you.

MAINTENANCE?

We recommend that you do routine maintenance every four to six months. To learn how to do maintenance on the HD Deluxe TravelScoot, please click here.  Maintenance and servicing are minimal and can be performed by anyone with basic technical skills. Most mobility stores and bike shops are also glad to help. In "severe" cases, the TravelScoot can be shipped back to us at a very reasonable cost, often less than a service call to a mobile technician for other mobility scooters.

WHERE CAN I TAKE IT?

With its rear-wheel drive, the TravelScoot should be able to handle short dry grass, hard-packed gravel, bumpy roads, and inclines of 15%. For bumpy or uneven terrain, we recommend purchasing the suspension seat post for increased comfort. Due to its wider and more robust wheels, the Escape will be able to tackle outdoor situations easier than the Cruiser.

NO KEY?

Due to the TravelScoot's light weight, a key lock would not provide positive theft protection (a thief would simply have to pick it up and run away, then call the manufacturer for a replacement key). We recommend a cable-type bicycle lock to secure it through one of the rear forks of the scooter if you feel you need it when the TravelScoot is unattended.

WHAT ABOUT RAIN?