Returns and Warranty

Terms and Conditions

SAFETY

BALANCE

The TravelScoot was designed for individuals who can walk unaided but experience walking and/or standing fatigue or discomfort. As a three-wheeled device, it is expected that riders are able to sit upright and maneuver around corners at safe speeds. Acceleration into corners, turning at high speeds, or turning on steep inclines may cause the TravelScoot to tip over. If this occurs, riders should be able to put their feet down to steady the scooter. If you are unable to do any of the actions above safely, the TravelScoot may not be right for you.

BRAKES

The TravelScoot is equipped with one or two hand brakes and does not have automatic safety brakes. Customers should possess a moderate level of hand strength to use the brakes.

INCLINES

The TravelScoot handles inclines better than any mobility scooter in its class. It is necessary that when approaching an incline that the rider leans forward initially as to avoid tipping backwards.

RETURNS/CANCELLATIONS

All returns must be made within 14 days of delivery and only in "new" condition in the original packaging. The customer is responsible for all shipping costs* including incidental shipping damage caused by improper packing. All returns are subject to a 5% restocking fee. Items returned that do not meet the "new" requirement will be returned at the customer's expense. Please inspect all items upon arrival. After 14 days, damaged or missing parts will not be accepted as a warranty.

*Returns on scooters will be assessed a $100 return charge. This return policy takes effect once an order has been processed and shipped. Separately or additionally purchased batteries cannot be returned individually for a refund unless included in an order including a scooter.

*For orders processed but not shipped, a non-negotiable 3.5% credit card processing fee applies upon cancellation, covering incurred costs. There are no exceptions.

WARRANTY

EXPRESS WARRANTY

Each TravelScoot is covered by our 2-year warranty starting from the delivery date. The warranty does not cover normal wear-and-tear. The warranty weight limit on scooter frames is 350 lbs. This limited warranty is the sole warranty for the TravelScoot. The only uses for the TravelScoot are described in the manual.

WARRANTY TERMS

The limited warranty extends only to the original owner and is not transferable. This limited warranty covers all parts of the TravelScoot and is effective under the following conditions:

The product is completely and correctly assembled.
The battery is charged at least every 3-4 months when not in use.
The product is used under normal conditions and for its intended purpose.
The product receives all necessary maintenance and adjustments.

The TravelScoot electric mobility scooter is designed for general transportation and recreational use only. This limited warranty does not cover normal wear and tear, normal maintenance items, nor any damage, failure, or loss caused by improper assembly, maintenance, adjustment, storage, or use of the TravelScoot. This limited warranty is void if the product is ever:

Used in any manner contrary to the instructions in the Owner’s Manual.
Modified in any way.
Ridden by more than one person at a time.
The unit is used for commercial purposes (rental, public use, etc.)
Operated with a battery or charger not supplied by TravelScoot.

WARRANTY PROCESS

To begin the warranty process, please email us at usa@travelscoot.com. If approved, we will ship you the warranty part on invoice. Once received, the customer will be required to return the defective part to TravelScoot USA to remove the open invoice and the warranty process to be completed.

BATTERY WARRANTY

Full replacement for the first 24 months. TravelScoot USA Inc. will pay for warranty-related shipping within the first 60 days after delivery of the original purchase, provided the return shipment is packed in the original packaging. We strongly recommend that you retain the original shipping box for the TravelScoot at least for the duration of the warranty period.

TravelScoot USA Inc. is not liable for incidental or consequential loss nor damage, due directly or indirectly, from the use of this product. Some states do not allow the exclusion or limitation of incidental or consequential damages, so this may not apply to you. The TravelScoot is warranted for two years from the date of delivery. The manufacturer will replace, without charge to you, any component found to be defective within the warranty period. This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.