Terms and Conditions
Each TravelScoot is covered by our 2-year warranty starting from the delivery date. The warranty does not cover normal wear-and-tear or use by persons weighing more than 350 lbs (weight limit is applicable to the frame only). This limited warranty is the sole warranty for the TravelScoot. The only uses for the TravelScoot are described in the manual.
The limited warranty extends only to the original owner and is not transferable. This limited warranty covers all parts of the TravelScoot and is effective under the following conditions:
The product is completely and correctly assembled.
The product is used under normal conditions and for its intended purpose.
The product receives all necessary maintenance and adjustments.
The TravelScoot electric mobility scooter is designed for general transportation and recreational use only. This limited warranty does not cover normal wear and tear, normal maintenance items, nor any damage, failure, or loss caused by improper assembly, maintenance, adjustment, storage, or use of the TravelScoot. This limited warranty is void if the product is ever:
Used in any manner contrary to the instructions in the Owner’s Manual.
Modified in any way.
Ridden by more than one person at a time.
The unit is used for commercial purposes (rental, public use, etc.)
Operated with a battery or charger not supplied by TravelScoot.
TravelScoot USA Inc. is not liable for incidental or consequential loss nor damage, due directly or indirectly, from the use of this product. Some states do not allow the exclusion or limitation of incidental or consequential damages, so this may not apply to you. The TravelScoot is warranted for two years from the date of delivery. The manufacturer will replace, without charge to you, any component found to be defective within the warranty period. This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.
Full replacement for the first 12 months; 8 1/3% deduction of new price value for each of the 12 months remaining thereafter.
TravelScoot USA Inc. will pay for warranty-related shipping within the first 60 days after delivery of the original purchase, provided the return shipment is packed in the original packaging. We strongly recommend that you retain the original shipping box for the TravelScoot at least for the duration of the warranty period.
All returns must be made within 14 days of delivery and only in "new" condition in the original packaging. The customer is responsible for all shipping costs* including incidental shipping damage caused by improper packing. All returns are subject to a 10% restocking fee.
*Returns on scooters will be assessed a $100 charge. This return policy takes effect once an order has been processed and shipped. (Creation of a shipping label or pick-up order constitutes shipping). Separately or additionally purchased batteries cannot be returned individually for a refund.